1. General contact
Email [email protected] for general questions, account support, billing issues, or commercial enquiries.
2. Support requests
When contacting support, include the email address on the account, the workspace or store involved, and a short description of the issue so we can triage it faster.
3. Billing and refunds
For billing questions, invoice lookups, subscription issues, or refund requests, contact [email protected] and include the purchase email address plus any invoice or order identifier you have.
4. Security and abuse reports
If you need to report a security concern, suspicious activity, or platform abuse, contact [email protected] with the relevant technical details so the issue can be investigated promptly.
5. Response expectations
Use this section to publish your preferred response-time guidance, support hours, escalation details, or any region-specific contact workflow.