Simple eligibility rules for subscription refunds.

We offer a 14-day refund window for eligible purchases.

Within that window, refunds are available on a no-questions-asked basis if the account has used less than 50% of the included plan quota.

For plans with explicit quotas, eligibility is based on the portion of the included quota consumed during the refund window.

For plans that include broad or unlimited usage, we may assess comparable fair-use activity tied to the plan, such as active stores, completed audits, scheduled jobs, monitoring activity, report exports, or similar platform consumption signals during the refund window.

Refunds are generally not available after the first 48 hours from the original charge time.

Refunds are generally not available once usage reaches 20% or more of the included plan quota during the refund window.

We may also deny refund requests in cases of suspected abuse, fraud, repeated policy exploitation, or other misuse of the service.

Email [email protected] from the purchase email address and include your order ID, invoice, or other identifying billing details so we can locate the charge quickly.

If your payment was processed by Paddle, the refund may be issued back through Paddle to the original payment method used for the purchase.

If a refund is approved, we will submit it promptly. Final timing depends on the payment processor and your bank or card network.